Vantage Crafts | Terms & Conditions

Quantity: Total:

Placing your order is simple. Click on the ‘Add to Basket ‘ button under the products you wish to purchase. They will be added to your shopping cart. You can change the quantity you require in the shopping cart. The shopping cart is linked to our stock control system and should not let you purchase any out of stock items. In the rare case there is a stock error, we will immediately refund your money for any out of stock product. We do not hold on to your money while we wait for products to come into stock.

IMPORTANT : Please ensure that you provide your correct delivery address, unfortunately we cannot be held responsible for lost or delayed orders if the delivery address provided is incomplete or incorrect. We will not be able to refund your delivery charge if your order is returned to us due to an incorrect or incomplete address, and an additional £7.95 Administration Fee will also be deducted, and if you have ordered card which has been specifically cut for you, the retail price of the bespoke items will be deducted before any refund is made. If you require the order to be re-sent the same parcel will not be sent out, you will need to re-order again.

IMPORTANT: If Royal Mail or our Courier Company attempt delivery and nobody is available to sign for the package, you will be notified that your package is being held for collection or redelivery. The notification will contain information on how long the package will be held for. If you fail to collect or arrange for re-delivery of the package within the stated time period and the package is returned to us we will consider the order cancelled. Under these circumstances, prior to making a refund, we will deduct your original postage & packaging charge and also an additional £7.95 Administration Fee, and if you have ordered card which has been specifically cut for you, the retail price of the bespoke items will be deducted before any refund is made. This also applies to any package if it is refused when delivery is attempted. If you require the order to be re-sent the same parcel will not be sent out, you will need to re-order again.
Vantage Crafts does not accept responsibility if Royal Mail/Courier Company fails to notify you of an attempted delivery, or if you leave an instruction for the delivery company to leave the parcel somewhere and it is consequently lost, or delivery is delayed. Please allow up to 28 days for receipt of goods.

Once your order has left us it is in the hands of the Royal Mail or the Courier company. At this point we are bound by their terms & conditions. Thankfully, orders do not go missing often. Unfortunately, if your order does go missing, or is delayed, we will follow the Royal Mail’s (Or the Courier company’s) procedure for claiming. In the case of the Royal Mail they do not class an item missing until 15 working days after despatch. They will then contact you (the buyer) to confirm that you have not received the order, and then contact us to confirm that the item has been lost, we will at this point send out replacement goods to you. Please note we are unable to send out replacement goods or make a refund until we have received a confirmation from Royal Mail (or the Courier company) that the original parcel is lost. If you wish, you can place another order and we will refund your original payment once we have received confirmation that the item has been lost and not delivered. This procedure is in place with the Royal Mail and we are bound to follow it, please do not place an order on the web site if you are not happy with this. In all cases you will never lose your money, as we are responsible for getting the goods to you and always ensure adequate insurance is in place for all orders sent out.

In the unlikely event that you need to return any goods, you need to inform us in writing via email within 7 days of you receiving your order. Please email us at info@vantagecrafts.co.uk stating the items to be returned and the reason for return, we will email you back with a returns authorisation number (We cannot issue a returns number over the phone). We do not refund any postage & packaging charges which you have paid, and we will deduct the actual p & p charge from the refunded amount if you had free shipping with the original order. If you return part of your order, and doing so the total value of the items you keep takes you into a lower discount bracket, the higher price will be deducted before any refund is made. In this case, unfortunately you are responsible for the cost of returning the items to us, you have a duty of care when returning items so please ensure they are packaged well. Please also ensure you have proof of posting in case of loss in transit. The goods need to be returned in an ‘As New’ undamaged and unopened condition. We would highly recommend that you retain your proof of posting until you have confirmed that we have received the items. We do not accept returns after the 7 Day period, and under no circumstances should you send back any items without contacting us first and obtaining a Returns Authorisation number as they will not be accepted. GOODS RETURNED TO US AFTER THE 7 DAY PERIOD, OR WITHOUT PRIOR ARRANGEMENT, OR WITHOUT A RETURNS AUTHORISATION NUMBER WILL BE EITHER REFUSED, OR MARKED RETURNED TO SENDER.